Shipping policy

General Shipping Information

We ship all over New Zealand, using tracked couriers.  We ship all orders for goods to the value of $50 or more for free, and for orders less than that, there’s a $6.00 shipping charge.

 Order processing and delivery times

We process our orders within 1-2 days of receiving them.  During very busy times, order processing may take up to 3 business days.  Following despatch, standard order delivery times within New Zealand are 1-3 days.  Rural deliveries and outlying islands may take a little longer.

 Overseas Shipments

Really want our gear and you’re not in New Zealand?  Contact us and we’ll check out the options.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at gear@maxxistyres.co.nz. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at gear@maxxistyres.co.nz.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.